What to check first
| Layer | What to look for |
|---|---|
| Profile | Restricted from advertising |
| Ad account | Restricted, limited or disabled |
| Page | Restricted from advertising |
| Portfolio | Portfolio limit or verification block |
Steps
- Screenshot every Account Quality and Business Support Home entry with the date.
- Pause or cut creatives that already have policy flags.
- Keep payment methods stable unless the notice asks for a billing fix.
- Request one review on the asset that still shows the button.
- Do not open a fresh ad account from the same restricted profile just to keep Black Friday live.
What not to assume
- That high spend alone caused the notice.
- That a zero balance clears a holiday-week restriction.
- That Meta support in cold chats can unlock ads for the weekend.
Official sources
- About advertising restrictions (Meta Business Help Center)
- Request a review if you are restricted from advertising (Meta Business Help Center)
- Meta Business Support Home
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.