adsaccountrecovery.

Restricted from advertising vs a disabled ad account

Restricted from advertising and a disabled ad account are different layers. Restricted from advertising often sits on your profile and blocks new ads while the ad account may still look open. A disabled ad account is switched off as an asset. Read Account Quality for each asset, then use the review that matches the notice. Treating them as the same thing leads to the wrong form.

By the Ads Account Recovery team · Published · Last updated

Stuck on this notice? Send it to us. Message us on WhatsApp

How they differ

LayerWhat you usually seeWhere to check
Restricted from advertisingProfile cannot run or manage adsAccount Quality, under your profile
Disabled ad accountThat ad account is offAccount Quality, under the ad account
Restricted ad accountLimits on spend, edits or billingAccount Quality, under the ad account

What to do first

  1. Open Account Quality and Business Support Home.
  2. Note which asset each notice names.
  3. Screenshot every notice with the date.
  4. Request a review only on the asset that offers one.

Common mix-ups

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can both be true at once?

Yes. Fix or review each notice on its own asset.

Is limited the same as restricted?

Limited often means delivery or spend is capped. Read the exact wording on your screen.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email