How they differ
| Layer | What you usually see | Where to check |
|---|---|---|
| Restricted from advertising | Profile cannot run or manage ads | Account Quality, under your profile |
| Disabled ad account | That ad account is off | Account Quality, under the ad account |
| Restricted ad account | Limits on spend, edits or billing | Account Quality, under the ad account |
What to do first
- Open Account Quality and Business Support Home.
- Note which asset each notice names.
- Screenshot every notice with the date.
- Request a review only on the asset that offers one.
Common mix-ups
- Appealing the ad account when only the profile is restricted from advertising.
- Opening a new ad account while the profile restriction is still active.
- Ignoring a payment or verification notice on a separate asset.
Official sources
- About advertising restrictions (Meta Business Help Center)
- Request a review if you are restricted from advertising (Meta Business Help Center)
- Meta Business Support Home
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.