Meta ad account error messages explained
Meta notices use set wording. Each phrase points to a likely cause and a next step. Find your exact message below, then check the asset it names.
ERROR MESSAGES
Read the exact words.
Wording matters. Two notices that look alike can have different causes.
These explanations are general. Your own notice is the authority for your account.
“Your ad account was disabled for violating our policies”
This notice says the account broke an advertising rule.
ERROR MESSAGES“We restricted your ad account to protect your account”
This wording suggests a security or risk concern, such as an unusual login or a possible compromise.
ERROR MESSAGESAd account “unusual activity” notice
An unusual activity notice means Meta saw behaviour that looked different from the account’s normal pattern.
ERROR MESSAGESAccount Integrity restriction on an ad account
Account Integrity covers Meta’s enforcement on accounts that look unsafe, fake or in breach.
ERROR MESSAGESRestricted after a login Meta did not recognize
Meta can restrict an account if a login looks unfamiliar.
ERROR MESSAGESAds stopped delivering but there is no notice
If delivery stops and there is no notice, check payment, the ad status, the learning phase and any account or Page restriction.
YOUR QUESTIONS
Frequently asked questions
Where do I find the full notice?
In Business Support Home, in Account Quality and in the emails sent to admins.
Do error codes have fixed meanings?
Some do. Wording can change, so rely on your own screen.
Want help with your ad account?
Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.