Should I open a new ad account for the sale?

Not while the review is open. Linked new accounts often pick up the same restriction.

Does fixing one ad account clear the portfolio?

No. Use the review for the asset named in the notice.

Can I keep using other portfolios?

Only if Account Quality shows no restriction on them and they are genuinely separate.

Business portfolio and ad account disabled together before a sale

When Meta disables the business portfolio and the ad account at once, treat the portfolio as the main asset. Open Account Quality, read the reason on the portfolio, secure every admin login, and request one review on the asset the notice names. Do not open a new portfolio or ad account to keep a sale live. New assets tied to the same people and payment methods are often restricted too.

By the Ads Account Recovery team · Published 3 November 2026 · Last updated 3 November 2026

First steps

Screenshot the notice on the portfolio and on each ad account, with dates.
Open Account Quality and Business Support Home as an admin.
Confirm which asset the notice names: portfolio, ad account, Page or profile.
Secure every admin: password, two-factor with an app, unknown sessions removed.
Check billing for failed charges and unpaid balances.
Request one review on the named asset. Keep the confirmation.

Do not do these before a sale

Do not create a new business portfolio to run the same ads.
Do not move the same card and creatives into a friend's ad account.
Do not add new admins in a hurry.
Do not send the same review text from several people.

What you can still prepare

Download reports and invoices from any asset you can still open.
Pause spend on any linked account that is still live if fraud is possible.
Write a four-line timeline: when it started, what was running, what changed, what you fixed.
Keep company documents ready if verification is asked.

Who decides

Meta makes the decision. A clear request on the right asset is the part you control. See business portfolio disabled with ad accounts inside and first 24 hours.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.