Business portfolio disabled with ad accounts inside

If the portfolio itself is disabled, the ad accounts inside lose normal use. Check that you are an admin, read the notice, and use the review option for the portfolio, not only for each ad account. Meta decides the outcome.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

Want help with this? Message us on WhatsApp

What to check

The portfolio status in Business Support Home.
Each ad account status.
Every admin profile.
Pending verification.

Which review to use

Use the review for the asset named in the notice. A review on an ad account does not clear a portfolio restriction.

Keep data safe

Download reports from ad accounts you can still open.

Official sources

Meta Business Support Home

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I still see my ad data?

Often you can. Try the reports area.

Do I lose my Pages?

Not automatically. Check their own status.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email us