My portfolio was restricted right after business verification

Verification and advertising checks are separate, so a verified portfolio can still be restricted. Read the reason in Account Quality and answer that, not the verification. Make sure the verified legal name matches the payment method and the website.

By the Ads Account Recovery team · Published 30 October 2026 · Last updated 30 October 2026

Want help with this? Message us on WhatsApp

Do this now

Open Account Quality for the portfolio.
Read the reason shown.
Compare legal name, website and payment name.
Request a review that answers the reason.

What to write

"Portfolio [ID] is verified as [legal name]. Our site [URL] and payment method use the same name. We believe the restriction was in error."

Deadlines

Follow any date on the notice.

What to avoid

Re-verifying with different documents.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Does verification stop restrictions?

No. It is one signal among many.

Should I verify again?

Only if Meta asks.

Who decides?

Meta makes the final decision.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email us