Business portfolio restricted: what it means for your ad accounts

A restricted business portfolio limits what the assets inside it can do. Ad accounts may be blocked from advertising, and you may not be able to add people or payment methods. Read the notice to see what is limited and what the portfolio needs.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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What can be limited

Creating or editing ad accounts.
Adding Pages, people or partners.
Running ads from accounts inside it.

Typical triggers

A policy issue on one asset.
Verification Meta has requested.
Security concerns on an admin.

First step

Open the portfolio in Business Support Home and read the exact text. Do not move assets out yet.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Should I move my ad account to a new portfolio?

Not as a way around a restriction. It can be seen as evasion.

Who sees the notice?

Admins of the portfolio.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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