Meta keeps asking me to verify my identity over and over

A loop usually means the ID does not match the profile name, the photo is unclear, or the upload is on the wrong asset. Use the exact name on your profile, a clear photo of a valid government ID, and upload only where Meta asks.

By the Ads Account Recovery team · Published 30 October 2026 · Last updated 30 October 2026

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Do this now

Check that your profile name matches your ID.
Take a sharp photo with all four corners visible.
Upload from the request in Account Quality or the notice.
Wait for an answer before uploading again.

What to write

No message is needed. If asked: "My ID is attached. The name matches my profile."

Deadlines

Follow any date on the request.

What to avoid

Uploading many times a day.
Using someone else's ID.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

What if my name changed?

Use an ID that matches your current profile name.

Can I use a passport?

A valid government ID usually works.

Who decides?

Meta makes the final decision.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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