Common mismatches
- A nickname or short form on the profile.
- A married or changed name not yet on the ID.
- Middle names, accents or transliteration.
- A business name used as a personal profile name.
Options
- Edit the profile name to match the ID, if Meta lets you change it now.
- Use another ID that matches the profile.
- Include a short note about the name difference if the form has one.
Avoid
Do not borrow someone else's ID. A mismatch you can explain is better than one that looks like impersonation.
Official sources
- Verifying your business in Meta Business Suite (Meta Business Help Center)
- Troubleshoot a disabled or restricted account (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.