Business verification keeps rejecting our documents

Rejections usually mean the legal name, address or phone on the documents does not match what you entered. Copy the details exactly from an official registration document and use a matching website or utility bill.

By the Ads Account Recovery team · Published 30 October 2026 · Last updated 30 October 2026

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Do this now

Open Security Center in Business settings.
Compare your entries to the document.
Upload an official registration document.
Add a matching website or bill.

What to write

No message is needed.

Deadlines

Follow any date on the request.

What to avoid

Submitting edited documents.

Official sources

Verifying your business in Meta Business Suite (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Which documents work?

Official registration and proof of address.

Does a website help?

Yes, if it shows the same name.

Who decides?

Meta makes the final decision.

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Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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