Can I use a home address?

If that is the registered address, yes. The documents must match it.

What if the document is in another language?

Use what the form accepts. A translation may help where the form allows it.

How many times can I upload?

Meta may limit attempts. Check each upload carefully before sending.

Business address proof requested for an ad account

A utility bill or a bank statement is the usual way to show a business address. The name and address must match what is in the business portfolio, and the document must be recent and readable.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

What is usually accepted

A recent utility bill in the business name.
A bank statement showing the business name and address.
An official letter from a tax or registry office.

Meta's list varies by country, so use the options on your screen.

What gets rejected

Cropped or blurry images.
A name that differs from the portfolio.
A personal address when a business address was asked for.
An old document.

Before you upload

Compare the name and address letter by letter with the portfolio.
Upload the whole page, not a crop.
Use the file type the form accepts.
Keep a copy of what you sent.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.