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Business verification still in progress after the stated window

When Meta shows business verification in progress with a usual window such as about 48 hours, and that window has passed with no change, escalate through Business Support Home or the help option on the notice. Do not open a new portfolio or re-upload the same pile yet. Confirm names still match, then ask for an update on the existing submission.

By the Ads Account Recovery team · Published · Last updated

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Confirm before you escalate

How to escalate

  1. Screenshot the in-progress status and the date you submitted.
  2. Open Business Support Home and the help option on the verification notice.
  3. Ask for an update on this submission, not a brand-new file dump.
  4. Keep admins and payment methods stable while you wait.

If the status flips to rejected

Read the reason, fix the mismatch, then upload once. See business verification rejected after re-uploading the same documents.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Does waiting longer without asking ever help?

Sometimes the status updates on its own. After the stated window, one clear help request is reasonable.

Will escalation lift a disabled ad account?

No. Verification and a disabled ad account are separate. Review each notice on its own asset.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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