Is a spending limit the same as restricted from advertising?

No. A spend limit caps how much you can spend. A restriction blocks advertising until it is cleared.

Can I get the funds back while restricted?

Meta's billing help explains when unused prepaid funds can be returned. Ask from the account itself.

Where is Account Quality?

In Meta Business Suite under Accounts, or from Business Support Home.

Restricted from advertising with funds held and no clear reason

When Account Quality shows a restriction from advertising, and billing shows funds or a balance you cannot use, start in Account Quality on the asset that carries the notice. Read the reason if one appears, complete any check Meta asks for, and request a review on that asset. Do not move the payment method to a new ad account while the restriction is open.

By the Ads Account Recovery team · Published 3 November 2026 · Last updated 3 November 2026

Account Quality path

Open Account Quality from Business Support Home.
Check your profile, the business portfolio, each ad account and each Page one by one.
Open the asset that shows Restricted from advertising or a similar notice.
Read every line of the reason, including links to a policy or a verification step.
Complete the step Meta shows, then request a review once if it is offered.

Funds and billing

Prepaid funds and unpaid balances stay tied to the account that holds them.
Download invoices now.
Ask about unused prepaid funds only through Meta's support options on that account.
See prepaid funds in a disabled ad account if the account is also disabled.

If the reason is blank

Describe what was running, what you checked, and what you fixed. Do not invent a policy name. Keep the note short and stick to facts you can show.

What not to do

Do not open a new ad account to spend the same budget.
Do not move the card to another account during the review.
Do not send the same request every day.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.