Prepaid funds left in a disabled ad account

If an ad account with prepaid funds is disabled, the balance stays tied to that account while it is under review. Meta's terms describe when unused prepaid funds can be returned and when they can be lost, so read the current advertising terms and request a review before you abandon the account.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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What to do

Screenshot the prepaid balance and billing history.
Request a review of the account from Account Quality.
Keep your receipts and invoices.
Contact Meta support from Business Support Home about the balance.
Do not open a chargeback while the review is open.

Why the review matters

A reinstated account gets its balance back in use. A final decision changes what you can ask for, so keep the evidence either way.

Before adding funds again

On a new or reinstated account, add only what you plan to spend soon.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Is the money lost?

Not automatically. It depends on the outcome and Meta's terms.

Should I file a chargeback?

A chargeback can lead to further restrictions. Talk to Meta support first.

Where do I see the balance?

In Billing and payments for the ad account, if you still have access.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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