Safe moves
- Pay any balance due on the affected ad account.
- Remove a card that keeps failing after you have a working method on the same account, if billing allows it.
- Download invoices and note the last four digits of each method.
- Keep Account Quality open so you see whether the review is still pending.
Moves that add risk
- Adding the same card to a brand-new ad account during the review.
- Asking a friend to run the same ads on their card.
- Deleting every payment method so Meta cannot finish a billing check.
What still works
Other ad accounts with no restriction can keep their own payment methods. Check each asset in Account Quality first. Check each asset in Account Quality and leave shared cards stable until the review ends.
Official sources
- Fix a failed payment issue on Meta (Meta Business Help Center)
- Request a review if you are restricted from advertising (Meta Business Help Center)
- About advertising restrictions (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.