Check in this order
- Billing and payments: the failed charge shows as paid and no balance is due.
- Payment methods: remove any old card that still fails, so Meta does not retry it.
- Account Quality: no restriction on the ad account, the business portfolio or your profile.
- Ads Manager: the ad says In review, not Rejected or Not delivering.
- Business Support Home: open a chat or a request if the hold stays.
Why it can happen
- Advertisers on X report that Meta's support assistant described this hold as automatic after a failed payment, not as a policy issue.
- A failed charge can leave a payment restriction that only clears once the balance is paid.
- A second card on the account can keep failing and trigger new holds.
Keep these ready
- The receipt for the settled payment.
- Screenshots of Billing and payments and the ad status, with dates.
- The ad account ID and the business portfolio ID.
Official sources
- Fix a failed payment issue on Meta (Meta Business Help Center)
- About Meta Business Support Home (Meta Business Help Center)
- Meta Business Support Home
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.