What often sits behind it
- A payment method shared with another restricted account.
- An admin or partner with their own restriction.
- Old ads or landing pages that still break a policy.
- A business or identity check that was never finished.
Steps
- Screenshot the notice and Account Quality.
- List every admin, partner and payment method on the account.
- Pause or remove anything you can still edit that matches the policy named.
- Request one review. Say the account was not spending, what you checked, and what you changed.
What not to do
- Open a replacement ad account from the same profile and payment method.
- Add many new cards at once.
- Argue that zero spend proves the decision was wrong.
Official sources
- Request a review if you are restricted from advertising (Meta Business Help Center)
- Troubleshoot a disabled or restricted account (Meta Business Help Center)
- Fix a failed payment issue on Meta (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.