What if I cannot find any cause?

Say what you checked and that nothing was found. Do not invent a policy name.

Should I delete all old ads?

No. Remove or edit the ones linked to the reason. Deleting history can make the account harder to assess.

Checklist: fix the cause before you request a review

Before you request a review on a disabled or restricted ad account, find what most likely triggered it and change it. An appeal that only says the decision was wrong gives Meta nothing new to look at. Check ads, landing pages, payment, people and business details, fix what you can show, then request one review that says what changed. Meta makes the final decision.

By the Ads Account Recovery team · Published 4 November 2026 · Last updated 4 November 2026

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Rejected ads from the last 30 days.
Health, money, weight-loss or before-and-after claims.
Text or images that name or imply personal attributes.

Landing pages

Does the page match what the ad promises?
Contact details, privacy policy and refund terms visible.
No redirects or cloaked pages.

Payment

Failed charges or an unpaid balance.
A card that was used on another restricted account.
A recent chargeback.

People and business

A new admin, agency partner or app.
A login from a new country.
Business name or domain that does not match the ads.

Then request the review

Pause or remove what you found.
Request a review once from Account Quality.
Write two or three sentences on what you changed. See what to write in a review request.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.