Disabled, restricted or limited: how to tell

Disabled means the account is off. Restricted means you are blocked from some or all advertising until something is resolved. Limited usually means a cap, such as a spending limit or a feature limit. The wording on the notice tells you which one you have.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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Quick comparison

Status	What it means	First place to look
Disabled	Account is off	Business Support Home
Restricted	Blocked from advertising for now	Account Quality
Limited	A cap or feature limit	Ad account settings, billing

Why it matters

The steps differ. A restriction may clear when you complete a check. A disabled account usually needs a review.

How to confirm

Screenshot the exact words. Use them when you contact anyone, including us.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can an account be restricted and disabled?

A restricted asset can later be disabled, or a different asset can carry a different status.

Where do I see the status?

In Business Support Home, Account Quality and the ad account overview.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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