adsaccountrecovery.

My ad account was disabled in the middle of a live campaign

Ads stop delivering as soon as the account is disabled, so your first job is the notice, not the campaign. Screenshot the notice, export your reports, then request a review from Account Quality if it is offered. Tell customers through your other channels while ads are off.

By the Ads Account Recovery team · Published · Last updated

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Do this now

  1. Screenshot the notice and the reason shown.
  2. Export campaign reports for the full life of the account.
  3. Open Account Quality and request a review if the option is there.
  4. Move urgent announcements to email, your site and organic posts.
  5. Do not touch the campaigns while the review is open.

What to write

"Ad account [ID] was disabled on [date] while running [campaign] for [product]. We believe the ads follow the Advertising Standards. Landing page: [URL]."

Deadlines

What to avoid

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Will I be charged for ads that ran?

Yes, spend that already happened is billed.

Can I pause instead?

A disabled account stops delivery on its own.

Who decides?

Meta makes the final decision.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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