Do this now
- Log in as a person with full control of the ad account.
- Open Account Quality and select the ad account, then the business portfolio, then your profile.
- Look for Request review on each one. The button can sit on the portfolio or profile, not the ad account.
- Screenshot what each asset shows.
- If nothing offers a review, contact Meta support from Business Help Center and quote the ad account ID.
What to write
If a review opens: "This ad account [ID] advertises [product] for [business]. We read the Advertising Standards and believe the account was disabled in error. We have [fixed / checked] [the item named in the notice]."
Deadlines
- Meta does not publish a fixed window for every ad account review. If the notice shows a date, act before it.
What to avoid
- Opening a new ad account to keep advertising.
- Paying anyone who says they can unlock the button.
Official sources
- Request a review if you are restricted from advertising (Meta Business Help Center)
- Troubleshoot a disabled or restricted account (Meta Business Help Center)
- About Meta Business Support Home (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.