Checklist
- Screenshot the notice in Account Quality and any email from Meta.
- Note the ad account ID, business portfolio ID and the time.
- Request a review once, with a short plain explanation.
- Check that every admin still has two-factor authentication on.
- Check Business settings for people or apps you do not recognise.
- Tell customers through email, your site and your existing Page.
Do not
- Create new ad accounts or portfolios to restart the campaign.
- Change the domain, payment method and admins all at once.
- Submit several reviews for the same account.
After the hour
Read the reason shown and compare your ads against the policy it names. If the account was hacked, start with security before the review.
Official sources
- Request a review if you are restricted from advertising (Meta Business Help Center)
- About advertising restrictions (Meta Business Help Center)
- About Meta Business Support Home (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.