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Business portfolio restricted but one ad account still runs

A portfolio restriction does not always switch off every account inside it. If one ad account still delivers, do not assume it is safe. Protect its data, keep its payments clean and check what the restriction says about its scope.

By the Ads Account Recovery team · Published · Last updated

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What it can mean

While it works

  1. Export reports and billing history now.
  2. Do not change payment methods, admins or domains.
  3. Avoid launching large new campaigns.
  4. Check the notice for the scope of the restriction.

Plan

Resolve the portfolio restriction through the route named in the notice, so the working account is not caught later.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Is the working account at risk?

It can be. Treat it carefully.

Should I move it to a new portfolio?

Moving assets away from a restricted portfolio can look like avoidance. Read the notice first.

Can I add a backup admin?

Yes if the portfolio allows it. See the backup admin page.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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