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Business portfolio restricted after sharing access with a partner

Sharing assets with another business gives it access to your ad accounts. If the portfolio was restricted soon after, check the partner's own standing, what you shared and whether the sharing was intended.

By the Ads Account Recovery team · Published · Last updated

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What sharing grants

Check

  1. List the partners and the assets shared with each.
  2. Confirm each partner is a real working relationship.
  3. Remove any you do not recognise.
  4. Record the change for a review.

Then

Request a review and say what you shared, with whom and why. If a partner is not one you added, treat it as a security matter.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I limit what a partner does?

Yes. Give the lowest permission that does the job.

Is a restriction on the partner my problem?

It can affect shared assets. Ask them for their status.

How do I remove a partner?

In the business portfolio settings, under Partners.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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