Do this now
- Every admin changes their password and turns on two-factor.
- Check login activity on each admin profile.
- In Business settings, remove unknown people, partners and apps.
- Open Account Quality and request a review on the portfolio.
- Keep notes of what you changed and when.
What to write
"Portfolio [ID] was disabled for suspicious activity on [date]. On [date] we [added an admin / changed payment / logged in from a new country]. All admins now use two-factor and unknown access is removed."
Deadlines
- Follow any date on the notice.
What to avoid
- Logging in from many devices or VPNs while it is open.
- Making a new portfolio.
Official sources
- Request a review if you are restricted from advertising (Meta Business Help Center)
- Recover a hacked or compromised business portfolio (Meta Business Help Center)
- Troubleshoot unrecognized activity on your ad account (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.