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Restricted ad account will not accept a new payment method

A restriction can block changes to billing. If you cannot add a card to a restricted ad account, the block comes from the restriction, not the card. Resolve the restriction first, and meanwhile check what the billing page lets you do.

By the Ads Account Recovery team · Published · Last updated

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Why the card is refused

What to try

  1. Read the exact message in the billing settings and screenshot it.
  2. Check that the currency and country on the account match the card.
  3. Try a card with the same name as the business.
  4. If the message still blocks, request a review of the restriction and mention the billing block.

Do not

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I change currency on the account?

Account currency is usually fixed once set. A new currency can mean a new account, which carries its own risk.

Is an unpaid balance in the way?

It can be. Check unpaid balance restrictions.

Do prepaid cards work?

Support depends on the country and the card. Test with the card details in billing.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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