Billing threshold reached and the ad account is restricted

Ad accounts are charged when spending reaches a threshold or on a set date. If a charge at the threshold fails, the account can be limited until it is paid. Look at the amount due, the payment method and the date of the failed charge.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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How to read it

Amount due and the date it was attempted.
The payment method that was charged.
Whether the notice mentions a threshold, a date, or both.

Fix the payment

Open payment activity and find the failed charge.
Update or replace the method if needed.
Pay the balance if the button is offered.
Wait for the status to refresh, then check Account Quality.

If the status does not change

Request a review and attach the payment confirmation. Say which charge failed and that it is now settled.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I raise the threshold?

Meta sets thresholds from account history. You can see yours in billing.

Does paying clear the restriction at once?

Not always. The status can take time to refresh. Check the notice.

Is this the same as a spending limit?

No. A spending limit is one you set. A threshold is one Meta uses to charge.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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