Prepaid balance top-up failing on an ad account

Why a top-up fails

• The payment method was declined by the bank.
• The amount is outside what the method allows.
• A restriction on the account blocks billing actions.
• The method is not accepted in the account's country.

Steps

1. Note the exact error and amount.
2. Check your bank for a declined or pending charge.
3. Try a smaller amount with the same method.
4. If every method fails, check Account Quality for a restriction.

While ads are stopped

Ads that stop for lack of funds usually restart after a successful top-up. Check delivery on your screen after the payment clears.