Why it happens
- A card used on a disabled account can carry that history to new accounts.
- Virtual or shared cards used by many advertisers can be flagged.
- A card name that does not match the business or profile can trigger checks.
Steps
- List each disabled account, its ID and the date it was disabled.
- Remove the card from accounts that are still active.
- Request a review on the first account that was disabled.
- When you add a new payment method, use one in the business's own name.
- Add it once, then wait. Do not retry on several accounts the same day.
Signals that help
A verified business portfolio, two-factor authentication on every admin and a payment method whose name matches the business.
Official sources
- Fix a failed payment issue on Meta (Meta Business Help Center)
- About advertising restrictions (Meta Business Help Center)
- Request a review if you are restricted from advertising (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.