Ad account disabled for a US small business: next steps

For a US small business, the fastest route to an answer is a single, clear review request in Account Quality, verified business details that match your state filing or EIN letter, and a check of every admin and payment method. Keep a written log and use Meta support chat from Business Support Home.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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Steps

Request a review in Account Quality.
Verify the business with your EIN letter or state filing.
Check each admin profile for restrictions and turn on two-factor.
Check the payment method is in the business or owner's name.
Ask Meta support chat about the notice.

Keep running

Move urgent ads to another verified business asset only if it is fully separate and allowed. Do not create new accounts to get around the decision.

Records

Save campaign data, invoices and the notice so you have them later.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can a state attorney general help?

They handle consumer complaints. They do not reverse ad decisions.

Is Meta Verified worth it for this?

It can give access to support chat. It does not change review outcomes.

How long is a review?

Meta does not publish one timeframe.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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