What to compare
- The name and billing address on the card against the name on the business portfolio.
- Whether the card was declined or reversed at any point.
- Whether the card is also used on another ad account that has a problem.
- Any other change on the same day, such as a new admin, a new login place or a new domain.
What to do first
- Open Business Support Home and screenshot the notice.
- Note the date and time the card was added, from the billing history.
- Check whether a review is offered and which reason it names.
- Do not add more cards while the account is disabled.
If the notice names a policy, not payment
Then the card is probably a coincidence. Answer the reason on the notice, not the one you suspect.
Official sources
- Fix a failed payment issue on Meta (Meta Business Help Center)
- Troubleshoot a disabled or restricted account (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.