Meta ad account disabled in the UK: what to do

Open Account Quality, read the reason Meta gives, fix anything you can (payment, business details, flagged ads) and request one review. UK advertisers cannot get an account restored by Ofcom or the ASA; the route is Meta's own review. Keep invoices and company details ready, because Meta may ask for Companies House information during verification.

By the Ads Account Recovery team · Published 2 November 2026 · Last updated 2 November 2026

Want help with this? Message us on WhatsApp

Steps

Open Account Quality in Meta Business Suite.
Select the disabled ad account and read the reason.
Fix the payment method and remove or edit flagged ads.
Check the business portfolio name and address match Companies House.
Request a review and keep the confirmation.

UK specifics

Company number and registered address should match the portfolio exactly.
VAT details on the billing page should match the company.
The ASA regulates ad content, not Meta account decisions.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Can I complain to Ofcom about a disabled ad account?

Ofcom does not decide individual ad account appeals.

Should I open a new ad account?

Not while the review is open. New accounts tied to the same people are often restricted too.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

Message us on WhatsApp Email us