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Ad account disabled after changing the website domain

A new domain can send a business back to the start of checks: the landing page, the domain verification and the business details must all agree. If an ad account was disabled right after a domain change, compare the new site with what the account was approved to advertise.

By the Ads Account Recovery team · Published · Last updated

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What a domain change can reset

Check before you appeal

What to write in the review

State the change plainly: old domain, new domain, date, and why. Attach screenshots of the verified domain and the landing page. Do not argue about the policy until you know which one was named.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Do I need to verify the new domain again?

Domain verification belongs to the domain, so a new domain usually needs its own verification. Check the business portfolio settings.

Can a redirect from the old domain cause trouble?

A redirect chain that ends on a different business can look misleading. Keep the path short and consistent.

Is the domain the confirmed reason?

Only if the notice or Account Quality says so. Otherwise it is one possible factor to rule out.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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