Why a new place can matter
Meta checks whether sign-ins look like the owner. A new country, a new device and a different network at once can look like a takeover. The notice may talk about unusual activity or account security.
What to do
- Sign out of shared computers and remove devices you do not know from the security settings.
- Return to your normal network and device, and log in once.
- Complete any identity or security check Meta offers.
- Then request a review and say where you were and why.
Avoid
- Using several VPN locations while the account is under review.
- Letting a team member log in from abroad with your credentials. Add them as a person on the business portfolio instead.
Official sources
- Troubleshoot unrecognized activity on your ad account (Meta Business Help Center)
- Troubleshoot a disabled or restricted account (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.