Why access changes get noticed
A new admin can spend money, change payment methods and edit ads. Meta looks at the people tied to an account as well as the account itself. An admin whose own profile is restricted can drag a shared account into review.
Check
- Every person and partner listed under the business portfolio, and when each was added.
- Whether any added profile is restricted or new.
- Whether the person was added with full control when task access would do.
What to do next
Remove access you do not need, write down who you added and why, and include that in the review request. If you did not add them, treat it as a security problem and follow Meta's steps for unrecognized activity, linked at the bottom of this page.
Official sources
- About business portfolio and business asset permissions (Meta Business Help Center)
- Troubleshoot a disabled or restricted account (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.