Move 1: save the facts
- Screenshot Account Quality and Business Support Home for the disabled ad account.
- Write down the ad account ID, the business portfolio ID and the exact reason shown.
- Download invoices and a report of what was running.
Move 2: secure people and payment
- Check every admin profile for unknown logins and turn on two-factor with an app.
- Remove unknown people, partners and apps from the portfolio.
- Settle any unpaid balance and remove cards that keep failing.
Move 3: one review on the right asset
- Request a review once from Account Quality on the disabled ad account, or on the portfolio if that is what the notice names.
- Keep the note short and factual.
- Wait for the answer before you change structure.
Why a new account waits
A new ad account that shares admins, payment methods or business details with a disabled one is a common way a restriction spreads. See should you open a new ad account while one is disabled.
Official sources
- Request a review if you are restricted from advertising (Meta Business Help Center)
- Troubleshoot a disabled or restricted account (Meta Business Help Center)
- About advertising restrictions (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.