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What to write in an ad account review request

Keep it to four facts: who you are, what the account advertises, what you checked and why you think the decision was wrong. Do not argue or use long stories. Be accurate and polite, and submit it once.

By the Ads Account Recovery team · Published · Last updated

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A simple structure

  1. Business name and what you sell.
  2. What was running when it stopped.
  3. What you checked and fixed.
  4. A clear request to review the decision.

Tone

Short sentences. No anger. No threats. No claims you cannot support.

What to leave out

Names of people you know at Meta, deadlines, and long histories.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

How long should it be?

A few short lines.

Can I attach files?

Only if the form allows it.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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