Screenshots to save before you contact anyone about an ad account

Evidence disappears when an account is locked. Save these screens now, before you submit a review or ask anyone for help.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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Screens to capture

The notice, in full, with the date.
Account Quality.
Ad account overview with the ID.
Billing and payment activity.
People and partners on the business portfolio.
The ads that were running, with text and image.

How to save

Use full-page screenshots, not crops.
Name files with the date and a short label.
Back up outside Meta.

Share screenshots only with people you trust and remove card numbers and login codes first.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Do I need the account ID?

Yes. It helps anyone read your notice.

Should I blur anything?

Blur card numbers, codes and personal IDs.

How long should I keep them?

Until the matter is closed.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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