Ask
- What exactly will you do, step by step?
- Do you need my login? (The answer should be no.)
- What do you need from me?
- What happens if Meta refuses?
- Where is the policy written down?
Walk away if
- They say they know someone at Meta.
- They promise a result.
- They want a password, a code or remote access.
- They ask you to pay before saying what they will do.
What good help looks like
Help with the notice, the evidence and the wording of the request, with you staying in control of your own accounts.
Official sources
- Troubleshoot a disabled or restricted account (Meta Business Help Center)
- Facebook: hacked or compromised account
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.