Keep a recovery log for your ad account

A short log of dates, notices and actions makes appeals clearer and stops repeat mistakes. Write one line each time something changes. It takes a minute and helps anyone who assists you.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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What to record

Date and time of each notice.
The exact words.
What you changed.
Each review request and its status.

How to keep it

A simple note or sheet. Save screenshots with dates in the file name.

How it helps

You can show a clear timeline in a review note and avoid sending the same request twice.

Official sources

Request a review if you are restricted from advertising (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Do I share it with Meta?

Only the relevant facts.

Should I include chat messages?

Only if they are relevant.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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