The list
- Screenshot the notice and the payment activity page.
- Note every failed charge with date and amount.
- Confirm the card details and the name match the portfolio.
- Ask the bank whether it declined the charge.
- Pay the balance or replace the method.
- Check Account Quality for the status.
- Request a review if the status stays.
Keep
A single folder with the screenshots, the bank messages and the payment confirmations.
Do not
- Add many new cards at once.
- Open a second account to take over spend.
Official sources
- Fix a failed payment issue on Meta (Meta Business Help Center)
- Request a review if you are restricted from advertising (Meta Business Help Center)
Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.