Identity verification stuck in a loop

A loop usually means the file was not accepted or the details do not match. Try a clean photo, a different valid document, a desktop browser and a fresh session. If it still repeats, copy the exact message and request support through the option Meta shows.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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Fix the file

Photograph the original, not a screenshot.
Fill the frame and avoid glare.
Use JPG or PNG within the size limit.

Fix the session

Log out and back in.
Use a desktop browser.
Turn off extensions that rewrite pages.
Do not use a VPN while verifying.

If it keeps repeating

Record the message and the time. It helps anyone who is looking at it with you.

Official sources

Verifying your business in Meta Business Suite (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Why does it say try again?

The file could not be read, or the details did not match.

Is the loop a ban?

Not necessarily. It is a verification problem.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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