Identity verified twice and the ad account is still restricted

Verification alone may not clear a restriction. The restriction can be tied to a different reason, such as payment, a policy decision or a second asset. Read the current notice and check each admin and asset instead of repeating the same check.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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Why it can stay

The restriction has another cause.
The notice belongs to a different asset.
Meta has not yet processed the result.

What to check

The latest text in Business Support Home.
Each admin profile for its own restrictions.
Billing for failed payments.

Next step

If everything is clear, request a review once and mention that verification is complete and when.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Should I verify again?

Only if asked. Repeats do not help.

Can it be a different person’s ID?

Possibly. Check which profile the notice names.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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