Notice asks you to confirm it is you on the ad account

A prompt to confirm your identity is a security check, not a punishment. Complete it inside Meta's own pages, from the profile that received it. If you cannot see the prompt, check Business Support Home and the email on the profile.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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Where it appears

A banner in Ads Manager.
Business Support Home.
An email from Meta, which you should open through the app or site, not through links.

Steps

Open Ads Manager directly, not through a link.
Find the prompt and follow it.
Confirm any code sent to your own phone or email.
Check that the restriction line clears.

Phishing warning

Fake notices copy this wording. If the message asks for your password or a payment, close it and open Meta's site yourself.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Why does it ask every time I log in?

That may point to cookies, a changing network or a security setting. Try one stable device.

Can I confirm for a teammate?

No. Each person completes their own check.

Is it safe to upload an ID?

Only on Meta's own pages. Never to an email address or chat.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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