Ad account disabled for a UK business: next steps

For a UK business, the steps are the same as anywhere: request a review in Account Quality, verify the business with Companies House details and keep a log. UK users can also ask Meta for a copy of their personal data under UK GDPR, which can help you see what is on file.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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Steps

Open Account Quality and request a review.
Verify the business with matching Companies House details.
Check admin profiles and the payment method.
Keep notices, dates and reference numbers in one log.
Contact Meta support from Business Support Home.

Data access

A subject access request gives you a copy of personal data. It does not change the decision, but it can show what Meta links to you.

Avoid

New ad accounts while the review is open.
Shared logins with agencies.
Paying anyone who claims inside access.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Is Meta UK a different company?

Meta Platforms Ireland usually serves UK and EU users. The help routes are the same.

Can the ICO help?

Only for data protection issues, not ad decisions.

Can I phone Meta?

There is no public phone line. Use Business Support Home.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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