Meta asks for payer information: how to complete the review form

Meta may ask who pays for ads and request details about the payer. Answer with accurate information that matches your payment method and business records. Mismatched names or addresses are a common reason the review does not move forward.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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What to prepare

The legal name of the person or business paying.
The address on the payment method.
A matching business name if you advertise as a company.

Common mistakes

Using a different name from the card.
An old address.
Different details in each field of the portfolio.

After you submit

Wait for the status to update. Do not resubmit unless the form asks for it.

Official sources

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Does the payer have to be the advertiser?

Not always, but the details must be accurate. Follow the form.

Can I use a third-party card?

Only if you have permission and the details are accurate.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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