Documents to prepare for an ad account appeal

Gather proof of identity, business details, payment ownership and the ads in question. Keep files clear and names consistent. You may not need all of them, but having them ready avoids delays if Meta asks.

By the Ads Account Recovery team · Published 29 October 2026 · Last updated 29 October 2026

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The list

Government ID for the account owner.
Business registration or tax document.
Proof of address if requested.
Payment method ownership details.
Screenshots of the notice and the ads.
Landing page URL and a short description of the offer.

Make them usable

Photographs, not screenshots of screens. Clear text. Same name everywhere.

Keep private data safe

Share documents only through Meta’s upload tools or a helper you trust.

Official sources

Verifying your business in Meta Business Suite (Meta Business Help Center)

Meta changes its help pages, menus and forms often. Follow the wording on your own screen and the current Help Center. Ads Account Recovery is an independent service and is not affiliated with Meta.

YOUR QUESTIONS

Frequently asked questions

Do I need all of them?

No. Send what Meta asks for.

Can I edit a document?

No. Altered documents are rejected and can cause more problems.

Want help with your ad account?

Send the notice you see and the ad account ID on WhatsApp or email. You hear whether we can help. Never send a password or a login code.

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